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SHIPPING

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We aim to ship your orders within 1-3 business days from the date of your purchase, and our regular shipping days are Mondays, Thursdays, and Fridays. If anything happens that would require a longer handling time, you'll be notified by email. Make sure to add info[at]buckaroobling.com to your list of safe emails lest our emails end up unseen in your spam folder.

If you need your order shipped in less than 3 business days, please send us a message through our Get In Touch page immediately after placing your order, then watch your email for our response. We generally respond to all email communications within 24 hours during the work week and within 48-72 hours on weekends and holidays.

If it happens that you want to return an item you purchased from us, read the Returns policies listed below, then, if your item qualifies for a return, send us an email through Get In Touch page to receive full return instructions.

Please note that we package all items to protect them from potential damage in transit in the best possible way. We however can't guarantee the way a shipping carrier may handle your package. In the unfortunate case your order arrives damaged due to improper handling in transit, please make sure to provide us with photos of both the damaged item and damaged packaging when you request a return and/or refund, so we can get your refund or exchange to you as speedily as possible.

 

RETURNS

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Our policy lasts 30 days for all direct to consumer sales. For Wholesale return policies, please refer to the back of your Wholesale Order form. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In such cases, we might be able to offer you store credit, the amount of which will be determined on a case by case basis.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned:
* Gift cards,
* Personalized products,
* Custom orders,
* Clearance and discontinued items.

*** If you have a problem with a personalized item, custom order, or a clearance/discontinued item, drop us a note, and we'll do our best to make it right for you.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. If you received one of our items as a gift and don't have a proof of purchase, drop us a note, and we'll work with you to help you out.

There are certain situations where only partial refunds are granted: 
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

REFUNDS

Once your return is received and inspected, we'll send you an email to let you know that we have received your returned item. We'll also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days from the day we received your return. Please allow sufficient time for your bank to reflect the refund on your credit card statement.

Late or missing refunds
If you've received our email notifying you that the refund has been issued but haven’t received the refund yet, first check your bank/credit card account again.
Then, contact your bank or credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still haven't received your refund, please contact us through the Get In Touch page or by responding to our email notifying you of your refund.

Clearance & Discontinued items
Only regularly priced items and items purchased using a special promotion discount code may be refunded; unfortunately regular clearance, and discontinued items can't be refunded. If you wish to return such an item, we will issue you a store credit. Please contact us through Get In Touch page.

Exchanges
We only replace items if they are defective or damaged, or if you've received one of our pieces as a gift but the color you received is not right for you. If you need to exchange your defective/damaged item for the new item of the same style, send us an email through Get In Touch page to get full return instructions and, after you have received a free return shipping label from us, send your item to: Buckaroo Bling, Returns, PO Box 10607, Kalispell, MT, 59904, United States. If you'd like to exchange an item received as a gift, email us, and we'll help you out.

Gifts
If the item was marked as a gift when purchased and it was shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send a refund to the gift giver and (s)he will find out about your return. We recommend that gift recipients request an exchange in such cases, or request a store credit instead.

Shipping

To return your product, you should first email us through Get In Touch page for full return instructions and a free return shipping label. After receiving instructions and the label, please mail your product to: Buckaroo Bling, Returns, PO Box 10607, Kalispell, MT, 59904, United States.

In most cases, we'll issue you a free return shipping label. You will be responsible for paying your own shipping costs for returning item(s) that don't fit into any of the returnable item categories listed above. An exception to this is the case where you received a wrong item from us or we made some other mistake in shipping your order. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item valued at over $70 and paying for your return shipping, you should consider using a trackable shipping service or purchasing shipping insurance. Unless there is a way to track your shipment, we may not be able to confirm the whereabouts of your item in case it gets lost or delayed in transit.

Any other questions not covered here? Feel free to email or call us. Our regular studio hours are Monday through Wednesday, between the hours of 10:00 am and 6:00 pm Mountain Time. We are closed Thursday through Sunday and on holidays, but you can email us or leave us a voicemail anytime, and we'll get back to you as soon as we can.

You can now shop Buckaroo Bling and pay in installments either through ShopPay and Shop Pay Installments, or through other available installment payment options listed at checkout.

Frequently Asked Questions

 

Q. What is so special about Buckaroo Bling?

A. All of Buckaroo Bling jewelry and accessories are made by a real person (not a robot, not a 3D printer), made by hand, and made in Montana, USA. We are registered with the State of Montana and authorized to use the exclusive Made in Montana logo on our products. In the production of Buckaroo Bling jewelry and accessories, only US labor is used (no, we don't use child labor, animal labor, or underpaid workers from China or third world countries). We aim to source all of our materials in the US, in particular the turquoise, leather, and metals. If any of these are sourced elsewhere (e.g. turquoise from Mexico), this will be clearly shown in the product description. Last but not least, no animals or trees are harmed in production of our jewelry and accessories. Matter of fact, we live and work in a country setting just outside of Kalispell, Montana and love watching deer and wild turkeys visit the yard in front of our studio window. Find more information about us here.

 

Q. When is my order shipped?

A. We ship your orders on Mondays, Thursdays, and Fridays, not later than 3 business days from the day your order is placed. In case something goes awry (such as the item just ran out of stock while you were clicking that "Place Order" button), we will promptly email you to let you know what's going on and give you an estimated shipping date. For more information, check out the Shipping and Returns policies.

 

Q. How long will it take to get my order?

A. As quickly as Pony Express can get there. Our standard method of shipping within the U.S. is USPS First Class Mail, which normally takes 4-8 days to arrive at its destination. If you've chosen a different shipping method at checkout, shipping times will vary depending on the service provider. Canadian orders are normally shipped by First Class International Mail, unless you've chosen a different option at checkout, and Australian & New Zealand orders are shipped by Priority Mail International. The speed with which your international package arrives will depend on your location within Canada, Australia or New Zealand, and on the efficiency of your country's customs. We currently don't ship to countries other than the four listed above.

 

Q. Do you ship outside of the United States?

A. Sorta. Currently, we only ship within the United States, Canada, Australia and New Zealand. If you are located elsewhere in the world, check this page again for updates in mid-2022.

 

Q. How can I track my order?

A. When your order is shipped, you will receive an email with the tracking number you can use to track your package on the shipping provider's website.

 

Q. How do I use my discount code or gift card?

A. Enter your discount code or gift card code into the appropriate box on the Checkout page. If the cyber-gremlins snatch your code before you have managed to check out, stop right there, but don't drop and roll! Email us through the Get In Touch page with "Checkout Problems" on the top of your message, and we'll tell you how to snatch that code back from their greedy little paws.

 

Q. Is it safe to put my credit card info into this mysterious site?

A. You betcha! We don't store any of your credit card information (that is handled by our payment processor Stripe, one of the best in the industry), and we'll never intentionally share your personal information with anyone else.

 

Q. My order never arrived. What do I do?

A. Don't panic! Check your confirmation email for a tracking number, and track your package on the carrier's website. If that doesn't work, send us an email through Get In Touch page with "Missing Shipment" on top of your message, and we'll help you out.

 

Q. Oh, no! My order arrived incomplete or damaged. What now?

A. Take a deep breath. Don't throw the order or packaging away. Email us through Get In Touch page and tell us what you ordered, give us your order number, and try to explain what you saw when you received your order. We'll hop to it and help you out.

 

Q. What do I do if I want to return my order?

A. First, check our Shipping and Returns page, then drop us a note at info[at]buckaroobling.com for instructions and a prepaid return shipping label.

 

Q. I received my order and love it, but how do I properly care for my new piece of bling?

A. We include care instructions with every order. If, for some mysterious reason, you didn't receive yours (or if you mistakenly dumped them in the trash), email us through Get In Touch page, and we'll send you a copy.

 

Q. That's all nice and fine, but you don't have my question listed here. How do I get an answer?

A. Email us your question through Get In Touch page.

Got questions? Check the FAQ ⬅️

or

send us a message, and we'll get back to you within 24-48 hours.

Need a different option to reach us? Call us or send us a piece of snail mail. See how here. ⬅️

* Interested in buying our bling wholesale? See details here ⬅️

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