Shipping and Returns
We aim to ship your orders within 3 business days from the date of your purchase, and our regular shipping days are Mondays, Wednesdays, and Fridays. Should any circumstances arise that would require a longer handling time, you will be notified by email.
If you require that your order be shipped in less than 3 business days, please send us an email to firstname.lastname@example.org immediately after placing your order, then watch your email for our response. We generally respond to all email communications within 24-48 hours.
Should you wish to return an item you purchased from us, read the Returns policies listed below, then, if your item qualifies for a return, send us an email at email@example.com to receive full return instructions.
Please note that we package all items to protect them from potential damage in transit in the best possible way. We however cannot guarantee the way a shipping carrier may handle your package. In the unfortunate case your order arrives damaged due to improper handling in transit, please make sure to provide us with photos of both the damaged item and damaged packaging when you request a return and/or refund.
Our policy lasts 30 days for all direct to consumer sales. For Wholesale return policies, please refer to the back of your Wholesale Order form. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
* Gift cards,
* Personalized products,
* Custom orders,
* Sale and discontinued items.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days. Please allow sufficient time for your bank to reflect the refund on your credit card statement.
Late or missing refunds
If you haven’t received a refund yet, first check your bank/credit card account again.
Then, contact your bank or credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Only regularly priced items may be refunded; unfortunately sale items cannot be refunded. If you wish to return a sale item, we might be able to issue you a store credit. Please contact us at email@example.com
We only replace items if they are defective or damaged. If you need to exchange your defective/damaged item for the new item of the same style, send us an email to firstname.lastname@example.org to receive full return instructions and, after you have received a response from us, send your item to: Buckaroo Bling, Returns, PO Box 10607, Kalispell, MT, 59904, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and (s)he will find out about your return. We recommend that gift recipients request an exchange in such cases, or request a store credit instead.
To return your product, you should first email us at email@example.com for full return instructions. After receiving instructions, please mail your product to: Buckaroo Bling, Returns, PO Box 10607, Kalispell, MT, 59904, United States.
You will be responsible for paying your own shipping costs for returning the item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item valued at over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will actually receive your returned item.