Shipping and Returns
We aim to ship your orders within 1-3 business days from the date of your purchase, and our regular shipping days are Mondays, Thursdays, and Fridays. If anything happens that would require a longer handling time, you'll be notified by email. Make sure to add firstname.lastname@example.org to your list of safe emails lest our emails end up unseen in your spam folder.
If you need your order shipped in less than 3 business days, please send us a message through our Get In Touch page immediately after placing your order, then watch your email for our response. We generally respond to all email communications within 24-48 hours.
If it happens that you want to return an item you purchased from us, read the Returns policies listed below, then, if your item qualifies for a return, send us an email through Get In Touch page to receive full return instructions.
Please note that we package all items to protect them from potential damage in transit in the best possible way. We however can't guarantee the way a shipping carrier may handle your package. In the unfortunate case your order arrives damaged due to improper handling in transit, please make sure to provide us with photos of both the damaged item and damaged packaging when you request a return and/or refund to speed up the process.
Our policy lasts 30 days for all direct to consumer sales. For Wholesale return policies, please refer to the back of your Wholesale Order form. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In such cases, we might be able to offer you store credit, the amount of which will be determined on a case by case basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
* Gift cards,
* Personalized products,
* Custom orders,
* Clearance and discontinued items.
** Items paid through Sezzle are eligible for return unless they fall into one of the above categories. However, they are not eligible for refunds. A store credit will be issued in these cases.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we'll send you an email to notify you that we have received your returned item. We'll also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days from the day we received your return. Please allow sufficient time for your bank to reflect the refund on your credit card statement.
** Items paid through Sezzle are not eligible for refunds. A store credit will be issued in these cases.
Late or missing refunds
If you haven’t received a refund yet, first check your bank/credit card account again.
Then, contact your bank or credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still haven't received your refund, please contact us through the Get In Touch page or by responding to our email notifying you of your refund.
Sale, Clearance & Discontinued items
Only regularly priced items and items purchased using a special promotion discount code may be refunded; unfortunately regular sale, clearance, and discontinued items can't be refunded. If you wish to return such an item, we might be able to issue you a store credit. Please contact us at through Get In Touch page.
We only replace items if they are defective or damaged. If you need to exchange your defective/damaged item for the new item of the same style, send us an email through Get In Touch page to receive full return instructions and, after you have received a response from us, send your item to: Buckaroo Bling, Returns, PO Box 10607, Kalispell, MT, 59904, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and (s)he will find out about your return. We recommend that gift recipients request an exchange in such cases, or request a store credit instead.
Items Purchased with Sezzle Payment Items paid through Sezzle are eligible for return unless they fall into one of the ineligible categories listed above. However, they are not eligible for refunds. A store credit will be issued instead of a refund in these cases.
To return your product, you should first email us through Get In Touch page for full return instructions. After receiving instructions, please mail your product to: Buckaroo Bling, Returns, PO Box 10607, Kalispell, MT, 59904, United States.
You will be responsible for paying your own shipping costs for returning the item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item valued at over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will actually receive your returned item unless there is a way to track your shipment.