Frequently Asked Questions
Q. What is so special about Buckaroo Bling?
A. All of Buckaroo Bling jewelry and accessories are made by a real person (not a robot, not a 3-d printer), made by hand, and made in Montana, USA. We are registered with the State of Montana and authorized to use the exclusive Made in Montana logo on our products. In the production of Buckaroo Bling jewelry and accessories, only US labor is used (no, we don't use child labor, animal labor, or underpaid workers from China or third world countries). We aim to source all of our materials in the US, in particular the turquoise and metals. If any of these are sourced elsewhere (e.g. turquoise from Mexico), this will be clearly indicated in the product description. Last but not least, no animals or trees are harmed in production of our jewelry and accessories. Matter of fact, we live and work in a country setting just outside of Kalispell, Montana and love watching deer and wild turkeys visit the yard in front of our studio window. Find more information about us here and here.
Q. When is my order shipped?
A. We ship your orders on Mondays, Thursdays, and Fridays, not later than 3 business days from the day your order is placed. In case something goes awry (such as, the item just ran out of stock while you were clicking that "Place Order" button), we will promptly email you to let you know what's going on and give you an estimated shipping date. For more information, check out the Shipping and Returns link.
Q. How long will it take to get my order?
A. As quickly as Pony Express can get there. Our standard method of shipping within the US is USPS Priority Mail, which normally takes 2-4 days to arrive at its destination. If you have chosen a different shipping method at checkout, shipping times will vary depending on the service provider. Canadian and Australian orders are normally shipped by First Class International Mail, unless we have agreed on a different shipping method in our email communications with you. The speed with which your international package arrives will depend on your location within Canada or Australia, and on the efficiency of your country's customs. We currently do not ship to countries other than the three listed above.
Q. Do you ship outside of the United States?
A. Sorta. Currently, we only ship within the United States, Canada and Australia. If you are located elsewhere in the world, check this page again for updates in early 2020.
Q. How can I track my order?
A. When your order is shipped, you will receive an email with the tracking number you can use to track your package on the shipping service provider's website.
Q. How do I use my discount code or gift card?
A. Enter your discount code or gift card code into the appropriate box on the Checkout page. If the cyber-gremlins snatch your code before you have managed to check out, stop right there, but don't drop and roll! Email us at firstname.lastname@example.org with "Checkout Problems" in the subject line, and we'll tell you how to snatch that code back from their greedy little paws.
Q. Is it safe to put my credit card info into this mysterious site?
A. You betcha! We don't store any of your credit card information (that is handled by our payment processor Stripe, one of the best in the industry), and we will never intentionally share your personal information with anyone else.
Q. My order never arrived. What do I do?
A. Don't panic! Check your confirmation email for a tracking number, and track your package on the carrier's website. If that doesn't work, send us an email to email@example.com with "Missing Shipment" in the Subject line, and we'll help you out.
Q. Oh, no! My order arrived incomplete or damaged. What now?
A. Take a deep breath. Don't throw the order or packaging away. Email us at firstname.lastname@example.org and tell us what you ordered, give us your order number, and try to explain what you saw when you received your order. We'll hop to it and help you out.
Q. What do I do if I want to return my order?
A. First, check our Shipping and Returns page, then email us at email@example.com for instructions.
Q. I received my order and love it, but how do I properly care for my new piece of jewelry?
A. We include care instructions with every order. If, for some mysterious reason, you did not receive yours (or if you mistakenly dumped them in the trash), email us at firstname.lastname@example.org and we'll send you a copy.
Q. That's all nice and fine, but you don't have my question listed here. How do I get an answer?
A. Email us at email@example.com